Visitor Experience Team Members (York Castle Museum) x 2

Salary: YMT Scale 2, SCP 12 – 13 (£17,364 – £17,673 per annum pro rata)

Post 1: 20 hours pw (on a rota basis) – Fixed Term till January 2020
Actual salary: £9,385 – £9,552 per annum
Post 2: 28 hours pw (on a rota basis) – Fixed term till November 2019
Actual salary: £13,140 – £13,374 per annum

We have an exciting opportunity to work at York Castle Museum as a Visitor Experience Team Member. We are seeking two warm and friendly individuals to join our Visitor Experience team who create a welcoming and engaging experience for all our visitors.

As a Visitor Experience Team Member you will welcome visitors to the museum and actively promote the visitor offer and the YMT Card. You will deliver excellent customer service and do everything possible to ensure that our visitors have an excellent experience. You will be involved in different aspects of the visitor experience; including interacting with visitors on galleries, ticket sales and retail as well as providing information, supporting events and ensuring the safety of our visitors and security of our buildings and collections.

If you have a commitment to providing the highest level of customer care, we would love to hear from you.

As an organisation York Museums Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

How to apply:

Please download the following documents:

– Job Description
– Application Form
– Our Organisation

Application forms should be returned to us via email at: recruitment@ymt.org.uk, or by post to: Recruitment, Yorkshire Museum, Museum Gardens, York, YO1 7FR. Electronic applications forms should be submitted in a Word compatible format. (Please note that York Museums Trust cannot be held responsible for non-delivery or late receipt of postal applications).

CVs will not be accepted and applications can only be accepted from candidates who have permission to work in the UK.

If, after applying, you have not heard from us by two weeks after the closing date, please assume you have not been successful on this occasion, as we are unable to respond to every applicant.

● The closing date for receipt of applications for is 9am Tuesday 2 July 2019
● Interviews will be held in York on Friday 12 July 2019

 

 

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