Job Vacancies
Visitor Experience Retail Assistant
Contract: Part time, Fixed Term Contract until the 8th September 2024
Starting Salary: £23,150 fte per annum pro rata depending on hours (YMT Grade 1)
Hours: Various patterns ranging from 8 to 21 hours
We’re currently looking to recruit an experienced individual to join the Visitor Experience Retail team offering a first class retail service to customers at the York Art Gallery.
You will provide a first class retail service to our visitors and it will be your responsibility to ensure that retail areas are clean, tidy and well stocked, that cash is handled and sales processed accurately and efficiently and that all our customers, from many countries and backgrounds, have a great retail experience.
You must have previous experience within a customer service environment, cash handling and numerical skills, and be familiar with using tills and handling and moving bulky stock items. You should also be passionate about sales and have sound merchandising skills developed within a retail environment.
Flexibility is essential for both these roles as you may be required to work bank holidays, weekends and some evenings.
As an organisation York Museums Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
How to apply:
Please download the following documents:
Send:
- Your CV
- The Completed Equal Opportunities Form
- A cover letter answering the following questions
- What does the phrase “visitor first” mean to you? What are your experiences of both delivering and receiving an excellent visitor (or customer) first approach?
- The role will involve maximising revenue opportunities at the till, providing visitors with options to buy accompanying items or highlighting to them other options within the range. What do you believe are the key skills you possess in order to sell successfully? to recruitment@ymt.org.uk
CVs will not be accepted, and applications can only be accepted from candidates who have permission to work in the UK.
If, after applying, you have not heard from us by two weeks after the closing date, please assume you have not been successful on this occasion, as we are unable to respond to every applicant.
· The closing date for receipt of applications for is 9am Monday 22nd April 2024
· Interviews will take place in York on the 7th and 8th May 2024
Visitor Experience Team Members
Contract: Permanent
Starting Salary: £23,150 fte per annum pro rata depending on hours (YMT Grade 1)
Hours: Various shift patterns, ranging from 14 – 35 hours per week
We have a number of exciting opportunities to work at either the Yorkshire Museum, York Castle Museum or York Art Gallery as a Visitor Experience Team Member. We are seeking warm and friendly individuals to join our Visitor Experience Team who create a welcoming and engaging experience for all our visitors.
As a Visitor Experience Team Member, you will welcome visitors to our sites and actively promote the visitor offer. You will deliver excellent customer service and ensure that our visitors have an excellent experience. You will be involved in different aspects of the visitor experience; including interacting with visitors on galleries, delivering entertaining talks and tours, ticket sales and retail as well as providing information, supporting events and ensuring the safety of our visitors and security of our buildings and collections.
We are looking for people with customer service experience, preferably in a similar environment, who have a desire to exceed the expectations of the visitor and provide a memorable and personal experience for them. You will be able to empathise with others and show consideration and understanding towards a diverse visitor demographic.
As an organisation York Museums Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
How to apply:
Please download the following documents:
Send:
- Your CV
- The Completed Equal Opportunities Form
- A cover letter answering the following questions
- What does the phrase “visitor first” mean to you? What are your experiences of both delivering and receiving an excellent visitor (or customer) first approach?
- We aim to provide a professional, premium service with a personal touch that enriches the experience of our visitors. How would you contribute positively to this?
- The role will involve maximising revenue opportunities on the admissions desk, whether ticket sales, retail products or Gift Aid. What do you believe are the key skills you possess in order to sell successfully?
- Referring to the Knowledge, Experience, Skills and Behaviours section of the Job Description, which elements would you say are your strengths?
- Please briefly tell us any other relevant information about your work or volunteering experience that makes you particularly suitable for this role (based on the information in the Job Description).
Applications can only be accepted from candidates who have permission to work in the UK.
Dates to bear in mind…
Closing date for applications is 9am on Monday 22 April 2024
Interviews are likely to take place in the weeks commencing 6 & 13 May 2024