York Museums Trust

Current Closure Q&A

In line with the new tier 3 restrictions for North Yorkshire, York Castle Museum and York Art Gallery are now temporarily closed until further notice.

While we’re closed, we will continue to share our collections and stories through our digital channels in fun and interesting ways – find out more at yorkmuseumstrust.org.uk

 

What York Museums Trust sites are affected by the new Tier 3 restrictions in York? 

York Castle Museum and York Art Gallery will be temporarily closed from 31st December. 

 

Are York Museum Gardens Open? 

The Trust can confirm we will be keeping York Museum Gardens open for visitors to explore and enjoy, from 10:30am to 6pm seven days a week.

 

When will you reopen the Museums? 

We will continue to monitor the situation in the coming weeks and follow any new Government guidance.

The Yorkshire Museum will also remain closed until at least Spring 2021.

 

I have booked tickets with you in the upcoming weeks – can I get a refund?

The majority of our income comes from ticket and membership sales and closing for a third lockdown will have a yet a further negative impact on our sustainability. For anyone who has booked tickets for this period, we would be extremely grateful if you would consider making this a donation, if your circumstances allow. 

If you would like to claim a refund, please email [email protected] or [email protected] with your booking reference number along with the date and time of your booking, email you booked with and surname. Please note, refunds can take up to 7-10 days to be paid into your account.

 

Can I transfer my ticket to another date? 

We are currently unable to transfer tickets to a new date as we have closed all future bookings temporarily until we future tier reviews. We can refund your tickets and you can re-book for another time slot when tickets are available again.

 

What about my private event I have booked with you? 

For updates on any private events booked through York Venues please contact them on 01904 687671 or [email protected].

 

How can I keep up to date? 

We will use our website, social media and further newsletters to update you on any developments. Please click here to sign up for our newsletter.

 

How can I find out more about your collections? 

We will continue to share our collections with you through our social feeds to bring a little bit of brightness this Autumn. Now may be a good time to explore the wealth of collections available via our websiteplease click here for some of the ways you can engage with us from the comfort of your home.